SmolSites: Our Agreement in a Nutshell

(The not-so-scary, plain-English version)

Hey there! here’s a quick rundown of what you’re agreeing to when you work with us. Think of this as the TL;DR for our partnership.

But if you enjoy “lawyer-porn“, no judgment, the full version is available here: Master Service Agreement, that’s the one that actually counts in a court of law. Either way, the following should cover most of the important stuff.

What We’ll Do For You:

• We’ll build and run the awesome services you signed up for in your Sales Order Form (that’s the doc with the prices and deliverables).
• If you need something extra that’s not in the original plan, we’ll treat it as a new mini-project and give you a separate quote for it. No surprise bills!

What We Need From You:

• Pay Your Bills on Time: Our system will charge your card automatically. If a payment fails, we’ll give you a 7-day grace period to sort it out before we have to pause your services.
• Give Us What We Need: We’ll need your content, logins, and feedback to get the job done.
• Be a Good Human: Please don’t use our services for anything shady, spammy, or illegal. This is super important for our AI tools – no prank calls or sketchy business, please.

Ownership Stuff (The IP Bit)

• You Own Your Stuff: Your content, your customer lists, your business data – it’s all 100% yours. Always.
• We Own Our Tools: The code, software, and clever AI prompts we use to build your stuff are ours. Think of it like this: you own the beautiful cake, but we own our secret recipe and our fancy mixer. This includes any custom AI configurations or automations we create using our internal tools — those stay part of our platform.
• We Can Show Off Our Work: We’d love to feature the amazing work we do for you in our portfolio. If you’d rather we keep it on the down-low, just let us know in writing. No hard feelings!

The Serious Stuff (Made Simple)

• Our AI is Smart, But Not a Lawyer (or a Doctor): Our AI tools are incredible, but they can sometimes make mistakes or say weird things. Please double-check any important info it gives you. You’re still the “voice” of your business — our AI just helps handle conversations.
• Limitation of Liability (AKA The “Worst-Case Scenario” Clause): We’re a startup, and we have to protect ourselves. If something goes catastrophically wrong, our maximum liability is limited to the fees you’ve paid us in the last three months. This is a standard practice that lets us keep our prices reasonable.
• You’ve Got Our Back (Indemnification): If we get into legal trouble because you gave us copyrighted content or didn’t get your customers’ permission to record calls, you agree to handle the legal costs. Basically, you’re responsible for your content and your compliance.

The Nitty-Gritty

• Changes & Updates: The internet changes fast! We might need to update our terms or switch the tech we use to make our services even better. We’ll always give you at least 30 days’ notice before any major changes affect you.
• Cancelling Your Service: For month-to-month plans, you can cancel anytime before your next billing date. Your service will run until the end of the period you’ve paid for. No fuss.
• Governing Law: We’re based in sunny Singapore, so any legal disputes will be handled there.

Privacy & Data Handling

We take privacy seriously. All personal data is handled according to our Privacy Policy, which explains how we process, protect, and store your data (and your customers’ data). By using our services, you agree to that policy too.